We have compiled a list of our most frequently asked questions for your convenience. If you have a question and do not see an answer here, please feel free to contact us and we will respond as soon as possible.
What are your office hours?
As of July 21st:
Office Hours Riverhead
9AM-1PM office well visits
2PM-5PM office sick visits
9AM-10:30PM telehealth video visits
9AM – 12PM and 6:30PM-10:30 PM video telehealth visits
Office Hours Southold
Southold is only seeing well patients during this time. If you are sick you can travel to Riverhead for an office visit or schedule a video visit.
Monday to Friday
10AM-3PM office well visits
9AM-10:30PM telehealth video visits
6:30PM-10:30 PM video telehealth visits
How can I reach you?
How can I find you?
We are located at 34 Commerce Drive, Suite 2, Riverhead, NY 11901
Directions from West: Take the LIE to the end, exit 73 (Route 58). At the light, make a left onto Commerce Drive.
Directions from East: Take Route 58 West, make a right at the light onto Commerce Drive.
We are located at 44210 Middle Road, Route 48, Southold, NY 11971
Directions from West: Take Sound Avenue East which turns into Route 48/Middle Road at Mattituck. Proceed east and make the 1st right after the traffic light at Horton’s Lane into the Winds Way Professional Center. Bear to the right then left, go to end of parking lot, make right and office is last unit on the right.
Directions from East: Take Route 48 to Southold, proceed west after intersection of Youngs Avenue, make left after O’Malley’s restaurant into the Winds Way Professional Center. Bear to the right then left, go to end of parking lot, make right and office is last unit on the right.
How do I schedule appointments?
We recommend scheduling your next “well visit” during your routine checkup. You can also send a message through the Patient Portal or call the office.
What if I need to cancel my appointment?
Because we like our patients to enjoy prompt appointment times, we confirm appointments 48 hours in advance. For this reason, we also ask that you cancel appointments when possible 24 hours in advance. For those who are unable to cancel within this allotted period of time we regret to inform you that there is a $25 charge for office visits and a $50 cancellation fee for dietitian visits.
What insurances do you accept?
• Atlantis Health Plan
• Beech Street
• Empire Blue Cross Blue Shield
• Empire Blue Cross Blue Shield - Pathways Exchange Plan
• Empire United Healthcare
• First Health
• Greatwest Health
• Health Republic Insurance – Primary Select, Primary Select EPO, Essential Care
• Island Group
• Island Group Open Access Plan
• Local 1199
• Magna Care
• New York Fidelis – Health Benefit Exchange
• Northshore LIJ - NSLIJ Care Connect
• Oxford HMO - Liberty
• United Healthcare
• United Healthcare – Compass
Please call the office before your visit to confirm we accept your insurance, as the list changes from time to time.
When should I schedule my first visit?
We’d love to meet your little one around 1 to 2 days after mother and child are discharged from the hospital.
Who will be my regular doctor?
You can schedule regular well visits with any physician you choose. Please let the staff know who you would like to see when you schedule. When your child is sick, rest assured that we will always fit him or her into the schedule, but these visits will be with any one of our available providers that day.
What about vaccines?
Vaccines play a very important part in the development of your child’s immune system. The providers of Peconic Pediatrics follow the American Academy of Pediatrics vaccine recommendations and feel strongly that vaccinations are a vital part of preventative health care.
What if my child needs a form filled out for school, camp, etc.?
When your child has an annual physical at Peconic Pediatrics, they will be given a New York State health appraisal that is good for one year, and can often be used for school, camp and more. If you are requesting any of these forms other than during your child’s annual physical, the fee ranges from $5 to $20. It will take between 24 and 48 hours for Peconic Pediatrics to complete these forms.
What if I need a referral?
A 3-5 day period is requested to complete a referral and we kindly request advanced notice before your appointment. You can always request a referral easily through our secure Patient Portal.
How can I get a prescription refilled?
Refills can be requested through our Patient Portal, by calling the pharmacy or by calling our office. Depending on the medical condition, we may need to see your child in the office before issuing a prescription, so when in doubt, give us a call.
What if my child is sick?
We offer same-day appointments for your sick child; however, if you think you may need a same-day appointment, please call as early in the day as possible. For urgent care walk-ins, please arrive at our office between 8 AM and 9 AM.
How can I reach the doctor after hours?
It can be very stressful when your child is sick, especially at night when the office is closed. To assist you, we provide basic advice and medication doses for children of all ages, both on our website. In addition, you can always reach one of our on-call providers by calling the office. If you have an emergency, don’t wait-- call 911.
What if my child gets admitted to the hospital?
If your child is admitted to the hospital for any reason, please let us know. While he or she will be cared for by the hospital staff, we would like to be kept informed so that we can best coordinate your child’s care after they leave.
What are my health insurance benefits?
Unfortunately, we cannot answer this question on an individual basis and we urge you to please check with your insurance company. We perform examinations and testing that we believe are medically indicated and in the best interest of your child.
What if I have a billing question?
If you have a question, please call our office first. Most billing questions can be best answered by our own Peconic staff. If it is an insurance question, please call your insurance company and our billing staff is happy to assist you.
How can I pay my bill?
• Via mail:
34 Commerce Drive, Suite 2
Riverhead, NY 11901
Why am I seeing a resident or medical student?
Teaching and continued education is a life-long endeavor for us at Peconic Pediatrics. If your child is seen by a resident or medical student in the office please note he or she will also always be seen by one of our providers. Residents and medical students are the next generation of doctors and we pride ourselves on playing a role in the future of pediatric care.
While we value this experience, you are never required to see a resident or student.
What waiting room should my child wait in?
If you are in our offices for a well visit, please use the well waiting room. If your child is seeing us for a sick visit, please use the sick waiting room. This helps prevent the spread of germs and keeps everyone healthy in the long run.
What are the rules of the children’s library?
All children are welcome to our library. These books are available to read in the office, as well as take home. We kindly request that if you take one, you leave one for another child at your next visit, though it is not required.
We strive to provide the best care possible for your children, which is why we offer Urgent Care walk-in visits with no appointment required. Examples of Urgent Care visits may include respiratory illnesses, breathing difficulty, fevers, and injuries. Health care concerns that are not suitable for Urgent Care may include regular check-ups, vaccines, or long-standing health issues that require more in-depth attention. If your health concern can wait, we ask that you please schedule an appointment during our regular office hours. Please check our Facebook page for any seasonal changes to our office hours. We look forward to helping you!